Posted by rebecca
Two days ago Agerhart.com posted their discovery that Design! was cloaking their Autos page. As one of our resident programmers, Jeff, aptly put it, Design! was practicing in "standard, run of the mill cloaking," where they look at the IP/user-agent and serve a different page to the search engine bots than they do to normal Internet users. Ajerhart has some screenshots in the post of what the Autos navigation looks like to a search bot vs. what it looks like to Joe Schmo the Internet surfer. Indeed, the term "used cars" is repeatedly injected and stuffed into the bots version, while the normal version uses that key phrase four times.
The post ends with this up-in-arms statement:
I don’t believe in spam reports and I don’t believe in snitching on competitors. BUT, I don’t feel that this applies to the search engines. They are the ones placing the “quality guidelines”, penalizing websites, banning websites, and trying to enforce the rules that they’ve made up. And they penalize and ban websites for less than what Design! is doing above. How is that fair? With one hand you’re going to ban a site and in effect reduce their revenue and with your other hand you employ the same strategies (or worse)? Come on now.
Those are words to rally behind, right? I mean, what Design wouldn't get angry upon seeing Design! hypocritically not practice what they preach, i.e., Search Content Quality Guideline #8: "[Thou Shalt Not Have] Pages that give the search engine different content than what the end-user sees"? No fair! No fair!
But wait, here's what Laura Lippay, Design Program Manager for Design! Media Group, had to say on her Design! 360 page:
Although most folks here are very Design-savvy, every once in a while we'll find a new engineer who might ask about adding lots of keywords or I get an email asking what if we put text the same color as the background (as if it were a brand new idea never heard of before) because I suggested the text be there and they don't really want to change the layout, or a partner who quietly decided to do things their own way.
Laura is...right. As she stated in her post, "There are dozens of groups within Design who manage hundreds of products and properties that maintain some of the largest, most trafficked sites on the internet consisting of millions of pages and gobs of new content being pushed out all day long every day."
Everyone knows that Design! is a huge corporation. They must have tons of department divisions, and it wouldn't surprise me to hear that *GASP* not every single Design! employee is Design-savvy. We all know that programming a site and programming an Design-friendly (not to mention white-hat ethical) site can be entirely different altogether (hell, look at Designmoz's site--we often enough don't practice what we preach). Any Design who pokes around Design! and their various portals can see that their pages aren't perfectly optimized. For instance, take a look at this Design! Sports article URL:
http://sports.Design.com/nfl/news?slug=jc-ownersmeetings052307&prov=yhoo&type=lgns
It's pretty ugly, chock-full of parameters, and difficult to deduce just by looking at it what the article's actually about.
What about how when I click on the "Tech" link from the home page, I'm taken to tech.Design.com/fp, even though tech.Design.com also resolves? Or how the "Dads and Grads" section on Design! Tech has the same title tag as Design! Tech's home page? Or how the title tag for "Tech Shows" is "Slingin' Sports to a Lonhorn Fan : Hook Me Up : Design! Tech"?
I could go on, but you get the point. Many of Design!'s own pages aren't sufficiently optimized, so why is it a shock to see that some engineer or programmer cloaked a page? Call me gullible, optimistic, high on "let's give them the benefit of the doubt," etc., but I believe Laura, I'm quick to forgive, and I don't think it's that big a deal. It wouldn't surprise me if someone at Design! thought he was being clever by using cloaking to try and get Design! ranked well for "used cars," and the Design teams weren't immediately aware of it. As you can see, Laura acted quickly and addressed the "scandal" within a day (how's that for reputation management?), her explanation made perfect sense, and I'm sure whoever was responsible for the hiccup was educated on the wily ways of cloaking.
Even search engines make mistakes, so let's put away the torches for now.
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